SHIPPING & RETURNS

Thank you for choosing Studio Star.
This page explains how we process, ship, and handle returns.

SHIPPING

  • Studio Star are handmade in small batches. Orders are typically processed within 1 — 2 business days.

    During busy periods, processing may take slightly longer.

  • Once your order has been shipped, you will usually receive tracking details.

  • Studio Star are handmade in small batches. Orders are typically processed within 1 — 2 business days.

    During busy periods, processing may take slightly longer.

  • Once your order has been handed over to the courier, we are not responsible for delays or lost parcels.

    If there is an issue with your delivery, please contact us.

PROCESSING TIME

Studio Star are handmade in small batches. Orders are typically processed within 1 — 2 business days.

During busy periods, processing may take slightly longer.

DELIVERY

Once your order has been shipped, you will usually receive tracking details.

NEW ZEALAND SHIPPING

Studio Star are handmade in small batches. Orders are typically processed within 1 — 2 business days.

During busy periods, processing may take slightly longer.

SHIPPING ISSUES

Once your order has been handed over to the courier, we are not responsible for delays or lost parcels.

If there is an issue with your delivery, please contact us.

RETURNS & EXCHANGES

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or incorrect, please contact us within 7 days of receiving your order.

Please include:

  • Your order number

  • A description of the issue

  • Photos of the item and packaging

We will review your request and offer a replacement, exchange, or refund where appropriate.

  • Due to the handmade nature of our products, we do not offer returns or exchanges for change of mind.

  • Refunds are offered on a case-by-case basis.
    If you approved, refunds will be processed to your original payment method

  • If your order arrives damaged or incorrect, please contact us within 7 days of receiving your order.

    Please include:

    • Your oder number

    • A description of the issue

    • Photos of the item and packaging

    We will review your request and offer a replacement, exchange, or refund where appropriate

CHANGE OF MIND

Due to the handmade nature of our products, we do not offer returns or exchanges for change of mind.

REFUNDS

Refunds are offered on a case-by-case basis.
If you approved, refunds will be processed to your original payment method.

CONTACT US

If you have any questions about shipping or returns,
please get in touch. We’re here if you need anything