FREQUENTLY ASKED QUESTIONS

SOAPS

WHAT MAKES STUDIO STAR DIFFERENT?

Each bar is handmade in small batches using gentle oils, botanicals, and minerals sourced locally in New Zealand. Shape, colour, scent, and ingredients are carefully balanced to bring quiet beauty into everyday rituals.

HOW LONG DOES HANDMADE SOAP LAST?

Typically, around 6 weeks with daily use, depending on usage and care. Unused bars can be stored for 12-24 months in a cool, dry place.

  • Each bar is handmade in small batches using gentle oils, botanicals, and minerals sourced locally in New Zealand. Shape, colour, scent, and ingredients are carefully balanced to bring quiet beauty into everyday rituals.

  • Most soaps are created using the traditional cold process method and cured slowly over time. This creates long-lasting, gentle bars made with care and intention.

  • Typically, around 6 weeks with daily use, depending on usage and care. Unused bars can be stored for 12-24 months in a cool, dry place.

  • All soaps are cruelty-free. Many are vegan. Any animal ingredients are clearly listed on the product page.

HOW ARE THE SOAPS MADE?

Most soaps are created using the traditional cold process method and cured slowly over time. This creates long-lasting, gentle bars made with care and intention.

ARE THE SOAPS VEGAN AND CRUELTY-FREE?

All soaps are cruelty-free. Many are vegan. Any animal ingredients are clearly listed on the product page.

USAGE & CARE

CAN I USE THE SOAPS ON MY FACE AND BODY

Yes. Most bars are suitable for face, body, and hands. Speciality bars are clearly labelled.

WHY DOES NATURAL SOAP SOMETIMES SWEAT?

This can occur with changes in temperature or humidity. Simply dry the surface and store in a cool place.

  • Yes. Most bars are suitable for face, body, and hands. Speciality bars are clearly labelled.

  • Keep the bar dry between uses on a well-draining dish. Store unused soaps in a cool, dry place away from light and humidity. Handmade ceramic soap dishes are available here.

  • This can occur with changes in temperature or humidity. Simply dry the surface and store ir in a cool place.

HOW CAN I MAKE MY SOAP LAST LONGER?

Keep the bar dry between uses on a well-draining dish. Store unused soaps in a cool, dry place away from light and humidity. Handmade ceramic soap dishes are available here.

CUSTOM WORK & WORKSHOPS

DO YOUR OFFER CUSTOMISED SOAP ORDERS?

Yes. I create bespoke soaps for retailers, events, gifts, and special occasions. Bars can be tailored in ingredients, colour, scent, and packaging. Please get in touch to discuss your ideas. 

  • Yes. I create bespoke soaps for retailers, events, gifts, and special occasions. Bars can be tailored in ingredients, colour, scent, and packaging. Please get in touch to discuss your ideas. 

  • Yes. I offer intimate soap-making workshops for individuals, small groups, and private events. These are hands-on, beginner-friendly sessions guided by me. Please get in touch for bookings. 

DO YOU OFFER PRIVATE WORKSHOPS?

Yes. I offer intimate soap-making workshops for individuals, small groups, and private events. These are hands-on, beginner-friendly sessions guided by me. Please get in touch for bookings. 

ORDERS

SHIPPING & RETURNS

Please refer to our our Shipping & Returns page for full details. If there is an issue with your order, please contact me with details and a photo within 14 days. I will always do my best to help resolve any issues.

  • Please refer to our Shipping & Returns page for full details. If there is an issue with your order, please contact me with details and a photo within 14 days. I will always do my best to help resolve any issues.

  • We currently ship within New Zealand only, due to high international shipping costs and import regulations for soap and skincare. If you’re outside of New Zealand and still wish to order, please get in touch.

DO YOU SHIP INTERNATIONALLY?

We currently ship within New Zealand only, due to high international shipping costs and import regulations for soap and skincare. If you’re outside of New Zealand and still wish to order, please get in touch.

STILL HAVE A QUESTION?

If you have any questions that aren’t covered here, please get in touch with us. We’re here if you need anything.